Returns & Exchanges

Tagima Guitars USA is committed to your satisfaction, offering a 30-day return window for instruments in their original, showroom condition. If your new guitar doesn't perfectly match your playing style, we are here to help with a seamless return or exchange process.

1

Initiate Your Request

Contact our support team within 30 days of delivery to obtain a Return Merchandise Authorization (RMA) number and shipping instructions.

2

Pack with Care

Securely place the guitar in its original factory packaging, including all tags, manuals, and accessories to ensure safe transit.

3

Ship to Tagima

Affix the provided return label and drop the package off at an authorized carrier location; we recommend keeping your tracking receipt for verification.

4

Inspection and Refund

Once our technicians verify the instrument's condition, we will process your refund or exchange within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing